Administrators manage IPA user accounts, including creating and removing access as needed, terminating sessions if needed, and generating usage reports. They can also provide links to training sessions and educational resources to help users utilize IPA effectively. They may also collect feedback to inform future updates and enhancements to the platform.
User Management: Administrators are responsible for managing IPA user accounts using the QIAGEN Ingenuity Admin tool, QDIAT (described here). You add and remove users from your institution’s IPA license and have questions about terminating session, session timeouts, or other support questions
Training and Education: Administrators may provide training sessions or educational resources to help users get acquainted with IPA and maximize its capabilities for their research projects. This can include organizing webinars, workshops, or tutorials covering topics such as data analysis workflows, interpretation of results, and best practices for using the platform effectively.
Feedback Collection and Feature Requests: Administrators can gather feedback from users regarding their experience with IPA, including suggestions for improvements or new features. This feedback can inform future updates and enhancements to the platform, ensuring that it continues to meet the evolving needs of its user community.
As IPA license administrators, you can provide links to your end users New User and Intermediate User pages. In addition, you may find the following resources valuable.
We have a team of field application scientists and trainers who can provide both virtual and onsite trainings. To coordinate trainings, please reach out to QIAGEN account manager for your institution. If you are unsure who that is, please email bioinformaticssales@qiagen.com
Admins often provide training menus like below to their end users and collect feedback in terms of what they want QIAGEN trainers to cover during the training.
If you or your users encounter any issues including but not limited to trouble installing, technical questions, lockouts and more, please reach out to our support team ts-bioinformatics@qiagen.com
Licensing questions
Questions related to licensing (example upgrading license, inquiring different types of licenses available etc.) may be directed to QIAGEN account manager for your institution or if you are unsure who that is then to bioinformaticssales@qiagen.com